The level of expertise and customer service that we experience with Rebecca and Tyler is excellent. They are proactive in servicing our needs. When we do contact them, their response is always professional and with a smile. I know myself, I have had to ask the same questions more than once, and they never make me feel like we are bothering them. They meet with our employees to ensure they understand their benefit options so that we all can make informed choices and decisions. Rebecca is thorough, detailed, always on time, and says what she does, and does what she says. A home run!
I have nothing besides praise to say bout how our account has been supported by Rebecca D'Agostino and Tyler Cirillo. The execllent service and responsiveness to our needs has exceeded expectations. The DiMatteo Agency doesn't just promise to provie their professional services, they deliver.
It has been over a year and I wish you could have seen the smile on my face with the Aetna bill ws opened. It was a perfectly clean bill. Thank you for getting this fixed.
We have been with DiMatteo since 2008 and are very happy with the excellent service they provide us. Rebecca is always quick to respond whenever I have a question regarding group medical insurance. When I had a claim issue involving my daughter while she was away at college, Tyler was able to get it taken care of. They are both very helpful.
Rebecca, Tyler and you have always been there for Pruitting & Company to help and assit our needs quickly and professionally. On a personal note, you have always given me and my family 150% of your time to solving any issues that have arisen, at all ungoldly hours. Not only during working hours, but on weekends, during the evenings, awhenever there was a problem, you were there to try and help us through it. I appreciate your committed professionalism. Thanks.
The test of a great insurance Broker is threefold 1) coverage quality, 2) pricing and 3) ease of claim handling - we rate The DiMatteo Group as a "10" in all catagories.
I have worked with The DiMatteo Group for insurance services for ten years and can say they are truly committed to real customer service. From Debbie who answers the phone sounding truly glad to be speaking with you to the agents on both the personal and business side, I have always felt like an appreciated client. The agents are knowledgeable and readily available to answer questions, help with claims, etc always with an "I am here to help" attitude. The DiMatteo Group has been our voice in negotiating rates and resolving claims and has saved us time and dollars on many occasions.
The Chamber is proud of its association with the DiMatteo Insurance Service Center, a family owned and operated insurance, financial and employee benefit firm with a reputation for integrity and personalized service.
A valued member of the Chamber, the DiMatteo Agency has brought great value to other Chamber members with their high quality and informative educational seminars, which the Chamber is pleased to host at our offices.
Lorraine and I would like to thank You, John and the DiMatteo team for a wonderful evening last night and to express our gratitude for all your hard work. With all of today's business challenges it is great to have a honest, professional insurance company watching our back.
My company suffered a catastrophic loss last year due to the extremely harsh winter. The Dimatteo Group had provided us with the proper coverage and limits to enable my company to rebuild and replace all of our equipment. Without their proper assessment and careful planning of our needs, we wouldn't be in business today.